PHILIPPINE CALLCENTER ISO

Search (Combination + S): Shortcut for search page. Site Map (Combination + M): Shortcut for site map (footer agency) section of the page. Main Content (Combination + R): Shortcut for viewing the content section of the current page.įAQ (Combination + Q): Shortcut for FAQ page.Ĭontact (Combination + C): Shortcut for contact page or form inquiries.įeedback (Combination + K): Shortcut for feedback page. Home Page (Combination + H): Accessibility key for redirecting to homepage. Currently, the Philippines has the largest market share in offshore customer service (and overall voice segment of the industry) and has held this position since 2014. Shortcut Keys Combination Activation Combination keys used for each browser.Ĭhrome for Linux press (Alt+Shift+shortcut_key)Ĭhrome for Windows press (Alt+shortcut_key)įor Firefox press (Alt+Shift+shortcut_key)įor Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)Īccessibility Statement (Combination + 0): Statement page that will show the available accessibility keys. The Philippines is generally leading in the voice segment which covers telesales and account management also Highlights of the Philippines Call Center Industry. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: Compliance to these criteria is measured in three levels: A, AA, or AAA. There are testable success criteria for each guideline. Since the emergence of the Philippine call center industry in 2000, the call center industry has been described as a sunshine industry that represents a.

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). This certifies it as a stable and referenceable technical standard. Concentrix VXI Global Teleperformance TeleTech Sutherland Global Services Sitel Telus Si圎leven TaskUs IBM.

PHILIPPINE CALLCENTER ISO

WCAG 2.0 is also an international standard, ISO 40500. This website adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services.

Philippine callcenter